Welcome to the neodrass.store Support Center. How can we help you today? Browse our frequently asked questions below, or use the quick links to view our store policies. If you still need assistance, our team is ready to help. ❓ Frequently Asked Questions Orders & Shipping How long will it take to receive my order? Standard e-commerce orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location. For our hyperlocal delivery services (if applicable to your order), delivery times will be provided at checkout. How do I track my order? Once your order is dispatched, you will receive an email with a tracking link. You can also log into your account and view your order history to check the current status. Can I change or cancel my order? Orders can only be canceled before they are dispatched. If you need to make changes or cancel an order, please email us immediately at gen-z@neodrass.store. Once an order is shipped or out for delivery, it cannot be canceled. Returns & Refunds What is your return policy? We offer a 7-day return window for most physical goods, provided they are unused and in their original packaging. Please note that perishable goods, customized items, and clearance items are final sale. For full details, please review our [Refund and Cancellation Policy]. I received a damaged or incorrect item. What should I do? We apologize for the inconvenience! Please contact us within 24 hours of receiving your order at gen-z@neodrass.store. Include your Order ID and an unboxing video or clear photos of the damaged/incorrect item, and we will arrange a replacement or refund immediately. When will I get my refund? Once we receive and inspect your returned item, approved refunds are processed automatically. The funds will reflect in your original payment method within 5 to 7 business days. Payments & Accounts What payment methods do you accept? We accept all major credit/debit cards, UPI, and standard net banking options through our secure payment gateway. Cash on Delivery (COD) may also be available depending on your pin code. Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to track orders easily, save your delivery addresses, and speed up future checkouts. 📩 Still Need Help? If you couldn't find the answer to your question, our support team is just an email away. Email: gen-z@neodrass.store Business Hours: Monday - Saturday, 9:00 AM to 6:00 PM (IST) Location: Kolkata, West Bengal, India