Privacy Policy

Effective Date: May 21, 2026

1. Introduction

Welcome to neodrass.store (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neodrass.store or use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products, or otherwise contacting us.

Personal Information Provided by You: Names, phone numbers, email addresses, mailing addresses, and delivery addresses.
Payment Data: Data necessary to process your payment if you make purchases, such as payment instrument numbers (e.g., credit card numbers) and the security code associated with your payment instrument. Note: All payment data is stored and processed by our third-party payment gateway providers.
Location Data: If you use our delivery services, we may collect precise or approximate location data from your mobile device to facilitate accurate order routing and delivery.
Usage Data: Information automatically collected when you visit, use, or navigate the website, such as your IP address, browser and device characteristics, and referring URLs.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

To Facilitate Account Creation and Logon: To manage your account and keep it in working order.
To Fulfill and Manage Orders: To process your payments, coordinate with delivery partners, and deliver products to your specified address.
To Send Administrative Information: To send you product, service, and new feature information, or updates regarding your order status.
To Request Feedback: To contact you about your experience with our platform.
To Protect Our Services: As part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with:

Service Providers: Third-party vendors, such as payment processors, data analysis firms, email delivery services, and hosting services.
Delivery Partners: Independent contractors and third-party logistics companies assigned to deliver your orders.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us remember your preferences, keep you logged in, and analyze our website traffic to improve user experience.

6. Data Retention and Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access and obtain a copy of your personal information.
Request rectification or erasure of your personal data.
Restrict the processing of your personal information.

To make such a request, please contact us using the contact details provided below.

8. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

9. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date,” and the new policy will be accessible as soon as it is published. We encourage you to review this policy frequently to stay informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may email us at gen-z@neodrass.store or by post to:

neodrass.store Kolkata West Bengal, India